Shipping Policy
At Sera, we’re committed to delivering a seamless and luxurious shopping experience. Each order is carefully packed to ensure your candles reach you in perfect condition.
Order Processing & Delivery:
Orders are processed and shipped within 2–3 business days after payment is confirmed. Once shipped, delivery typically takes 3–5 business days.
These are estimated delivery times — delays may occasionally occur due to unforeseen circumstances. We recommend using the tracking information provided to follow your order in real time.
You’ll receive an email with your tracking details as soon as your order is on its way. If you can’t locate your tracking information or need assistance, please feel free to contact us via email, live chat, or Instagram — we’re always happy to help.
Thank you for choosing Sera.